All our Resorts and Cruises are of 4 and 5 star category and offer a very high quality and comfort, culinary specialties, various sport activities and a relaxing atmosphere for our guests. Due to this reason we are the “quality brand” of Thomas Cook in Egypt.
Cosmopolitan, hospitable, individual, open minded, the personalized service, the exquisite culinary cuisine and the ambience suitable to the landscape around, all this characterizes SUNRISE Resorts & Cruises.
Our philosophy is based on three main pillars:
We created a quality department for all our Resorts and Cruises. Additional to the regular guest comments this department is conducting a monthly control including guest interviews, mystery-guest visits and comments of the Thomas Cook travelers. Further on to these activities we also have regular employee trainings and a complaint management to guarantee a constant high standard.
We are working together with “Cristal International”, an international company based in England. This company is controlling our Resorts and Cruises on a monthly basis, which guarantees our guests a constant high hygienic level.
This control includes the following areas:
- Temperature measurements of all offered food
- Bacteriological tests of the offered food
- Water test of the pools and tap water
- Stock keeping and supplier control
- Control of all F&B employees of hazardous illness as well as preventive medical check-up (legionnaires’ illness and salmonellas)
Our guest can be sure that also in future we will continue doing our best to make the stay at SUNRISE Resorts & Cruises to the best time of the year.
SUNRISE Resorts & Cruises is working together with “Green Globe 21”. The company was founded 1993 through the World Travel & Tourism Council based on the Agenda 21 (UN, Rio de Janeiro, 1992) and is the most accepted environmental certifying organization worldwide. Annual re-auditing of all certified enterprises.
As the first Resort of SUNRISE Resorts & Cruises SUNRISE Select Garden Beach has been already certified by “Green Globe 21” in 2004 and has been recertified until 2007. After the successful certification of SUNRISE Select Royal
Makadi in January 2007 the target is to certify all SUNRISE Resorts until the end of 2008 with this international certification. This certificate includes for example:
- measures to save energy and water
- waste separation for recycling
- purchase and usage of environment-friendly and dermatological tested cosmetic products
- Purchase and storage with packing reduced products.
SUNRISE Resorts & Cruises will be the first Hotel Management Company to have all its Hotels environmentally certified.